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Our intention is that your experience in buying from us, in dealing with us and in using the products you buy from us should be as satisfying as we can make it.

Inevitably, you will have some questions and if you have a problem, we will do our best to solve it. We hope to be able to resolve most issues here and in the FAQ’s section, where you will find our answers to some of the most frequently asked questions.

We have set up dedicated mailboxes to ensure your question gets prompt attention from the department or person best suited to deal with it. You’ll find details below.

To save time, please ensure, before you call or email us, that you let us have

the model number if it relates to a product and

the order number if it relates to an order

the invoice number if it relates to an invoice

What you’ll find on this page:

  General questions
  Manufacturer helplines
  Questions relating to a purchase
  Questions about the delivery of an item you have purchased
  If I have a problem, can I get help from the manufacturer?
  What after sales service do you offer?
  What happens if I change my mind?
  What do I do should I have a complaint?

General questions

If you have a general question, not relating to a particular product you have purchased

Try the FAQ’s section

If it relates to a particular manufacturer’s product, you may benefit from specialised expertise by calling the manufacturer’s helpline

Our Customer Service and Sales agents will be pleased to answer your questions and you can call them on 020 7887 7766
For questions about products you may want to buy, you can call our sales agents on 020 7887 7744 alternatively you may also email products@pantheronline.co.uk .
Questions relating to a purchase
In the event of a particular problem relating to a purchase, it is helpful for us and easier for us to deal with, if we have the details in writing.

Please email us, quoting your order number and the model number of the item concerned to:

service@pantheronline.co.uk for all billing and other issues relating to products you have purchased
Questions about the delivery of an item you have purchased
Click here for details
These FAQ’s may be helpful:
If I have a problem, can I get help from the manufacturer?
If you have a question either about the features or capabilities of a product or have a problem with a product you have purchased, you can get specialised help by calling the manufacturer’s helpline
What after sales service do you offer?
All products supplied by Panther Online are covered by the manufacturer's warranty for a minimum of 12 months.

If you would like extended cover beyond the manufacturer’s warranty, including protection against accident damage and new for old replacement when beyond economical repair, you can take out a Repair Protection Plan. You can check the price by looking on the Product Page for the item you have purchased or a similar item of close to the same price. To purchase a plan for an item you have already purchased, email service@pantheronline.co.uk

If you experience a problem, you could save a lot of time and worry by checking the plug, fuse, batteries and the manufacturer's operating instructions.

If that doesn’t solve the problem, try contacting the manufacturer’s helpline, for specialised product assistance.

If you’re still stuck, email service@pantheronline.co.uk, quoting model number, invoice number and purchase date and details of the problem, and we’ll do our best to sort it out for you.
What happens if I change my mind?
If you don’t want to keep a product, you have purchased from Panther Online, you can return it within 7 days of receipt of goods.You will be responsible for ensuring that it remains in as new condition until its return to us and will have to bear the cost of tis return to us,which may be substantially higher than the delivery cost.

It must be in pristine condition as new, complete with all accessories and any bundled items in similar as new condition and softeare if any must remain sealed.A refund is only payable once the goods are received and the contents are checked.Panther reserves the right to refuse a refund in part or in full if it is not complete or otherwise not in as new condition.This does not affect your statutory rights.

On free delivery items an administration fee of upto £30 may be charged.
What do I do should I have a complaint?
First, you should contact service@pantheronline.co.uk.

If you not satisfied with the response, or you are dissatisfied with any part of our service, please contact the Panther Online sales manager by emailing manager@pantheronline.co.uk

He will respond to your e-mail within 2 working days and will do what he can to put the matter right for you.



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