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DELIVERY - IMPORTANT INFORMATION

 

  Standard and Saturday delivery services

  Delivery Price Calculator

  Small Items

  Heavy Items

  Delivery area

  No collections!

  When will we deliver? - Small items up to around 30 kg 

  When will we deliver? Heavy items outside the M25

  When will we deliver? Heavy items in London & M25 area

  Direct Delivery products (certain appliances only)

  Access

  IMPORTANT: WHEN IT ARRIVES

  Feedback

 

Standard and Saturday delivery services  

  • Panther Online offers a weekday delivery service (9AM - 5PM) on all items and Saturday delivery on small items to most mainland UK areas and Saturday (or Sunday) delivery service on heavy items to addresses inside the M25.
  • Note that products labelled Direct Delivery are delivered by the manufacturers (or their agents), who generally offer delivery during weekday daytime only. Delivery arrangements for these items are different to others and are dealt with separately. See below.

 

Delivery Price Calculator
Panther Online charges for delivery according to total weight and size of items being shipped and the destination postcode. To check the standard delivery cost for individual or multiple items:

  • Click "Add to basket"
  • Type your postcode in the box indicated
  • Click the Delivery Price Calculator button

Note: Putting items in a basket does not commit you in any way. Your credit card is only charged when at the checkout page, you click the "Submit Order" button. And remember that you can select Saturday delivery service (if available) later on, at the checkout.

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Small items

  • Delivery costs 6.99 for one of most items up to the size of portable TVs.
  • For 6.99, you can have up to 10 smaller items such as personal CD players, minidisk players/recorders, Scart leads, camcorder batteries, memory sticks etc .
  • And you can include a small item with a larger item for no extra delivery charge. So if you're buying a TV or DVD player, it will cost no more to ship a Scart lead with it.
  • Home cinema systems and other items which come in two large boxes, may be more expensive.

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Heavy items

  • Delivery for most heavier or bulkier items such as fridges, cookers, washing machines and large TVs, costs between 29.99 and 39.99 per unit, depending on total weight and your postcode. Delivery for very heavy items outside the M25 area costs 49.99
  • If you are taking a heavy item such as a TV, the addition of another item such as a DVD player will usually cost less than taking that on its own and may cost no more.
  • If you live in London or within the M25 area, we can deliver heavy items for a charge of just 29.99 and will charge you 5 for any extra item you add - Yes, a dishwasher and widescreen TV for just 34.99(This excludes Direct Delivery items)
  • Remember, you can see exactly how much any shipment will cost using the Delivery Price Calculator (see the top of this page).
  • IMPORTANT! Unless otherwise shown, our delivery service includes only delivery to the main exterior door on the ground floor.  If you need a heavy product taken inside or taken to another floor, you are responsible for arranging for any assistance that may be required to move it from outside your door.  You may be able to arrange this with the delivery company but this is not part of their standard service and they may charge you extra. If there is no lift and no space to leave it on the ground floor, the delivery company may take it back and you will be charged a higher price for redelivery.  Otherwise, if the product is returned to us, you will be charged twice the original delivery charge.  If you are in the London/M25 area, this rule may be relaxed if you show this in the delivery instructions (e.g. "1st floor no lift").

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Delivery Area

  • We regret that we can not deliver to the Scottish highlands and islands or elsewhere outside the UK mainland.

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No Collections!

  • While you are welcome to purchase items from our north London store, we regret that it is not possible to collect items purchased on our website from the store.
  • We are able to offer these low prices on the net by automating the combined order and shipping process and prices charged in the store may well be higher.
  • Not all items we offer are offered in the store, although they offer items that we don't.
  • Please don't call or email to ask about prices in the store, as we don't have this information.

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When will we deliver? Small items up to around 30kg (6.99 delivery cost)

  • We know how annoying it is to wait in for a delivery that doesn't arrive! Our shipping procedures are designed to minimise the chance of this happening.
  • The expected lead time for each item is shown near the top of each product page above the specification details. 
  • While we can not normally guarantee at the time of purchase on which day your item will arrive, for small items we will normally email you a parcel tracking number on the day we ship it out. (This does not apply to direct delivery items or to many items being delivered to the M25 area, see below)
  • You can then check its progress through the carrier's website, using a link we will give you.
  • In practice, virtually all small items are delivered the next working day after shipment, but we can not guarantee this.
  • If the advised delivery date is inconvenient, you may be able to delay it. You will receive details of how to do this when we send your email with the tracking number.

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When will we deliver? Heavy items outside the M25

  • For delivery of heavy items to addresses outside the M25, the carrier will normally telephone you on the day before they plan to deliver to confirm arrangements with you.
  • Emails are not normally sent to confirm delivery information for heavy items.

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When will we deliver? Heavy items in London & M25 area

  • Heavy items are delivered to addresses in London and within the M25 by a local carrier.The carrier will normally call you a day before they plan to deliver to confirm arrangements with you.
  • Heavy items for the London/M25 area carry a delivery charge of 29.99.

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Direct Delivery

  • Items marked "Direct Delivery" may be delivered direct from the manufacturer. In this case, they will call you directly to arrange a suitable delivery date.
  • Direct deliveries are normally available only on weekdays during daytime.
  • Orders including both Direct Delivery and other items will normally involve more than one delivery and the delivery cost for any Direct Delivery item will be added to the total for all deliveries.
  • If you select Saturday or Evening delivery service, that does not apply to any Direct Delivery items included in the order.
  • When discussing delivery arrangements for Direct Delivery, you MUST tell them about any door restrictions, stairway requirements or any other obstacles that may affect the delivery. Otherwise, if the unit has to be returned you may be charged up to 25% of the cost of the item.

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Access

  • Our terms are based on delivery to the ground floor. If our delivery agents are unable to deliver due to lack of access to the delivery address or to obstacles preventing access, you may be charged for two way delivery costs. See Heavy Items above.

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WHEN IT ARRIVES

  • BE SURE TO CHECK ANY ITEM BEING DELIVERED BEFORE YOU SIGN FOR IT. In the unlikely event of damage occurring in transit, your and our rights may be compromised if you sign that the goods have been received in good condition.
  • IN THE EVENT THAT GOODS CANNOT BE INSPECTED ON DELIVERY THEN SIGN FOR THEM AS "UNEXAMINED" but experience tells us that this often means that we will have to raise an order from scratch if there is a problem. We strongly recommend that you examine the goods at the time of delivery, as we have your satisfaction in mind.

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Feedback

We intend that our delivery service should

  • enable you to take delivery at a place convenient to you
  • provide the information you need to make it as easy as possible, and
  • be good value.

Your feedback on all aspects of our service is welcomed at feedback@pantheronline.co.uk

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